Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we use it
Last Updated
This Privacy Policy was last updated on January 15, 2024. We may update this policy from time to time, and we will notify you of any material changes.
At Heli Sky Morocco, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including your name, email address, phone number, postal address, payment information, and any other information you choose to provide when booking our services or contacting us.
Booking Information
When you book our helicopter or balloon experiences, we collect details about your preferences, special requirements, group size, travel dates, and any medical or dietary information necessary for your safety and comfort.
Automatically Collected Information
We automatically collect certain information about your device and usage of our website, including IP address, browser type, operating system, referring URLs, and pages visited.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our aerial experience services, process bookings, communicate with you about your reservations, and ensure your safety during flights.
Communication
We may use your contact information to send you booking confirmations, flight updates, safety briefings, promotional materials (with your consent), and respond to your inquiries.
Safety and Legal Compliance
We process your information to comply with aviation safety regulations, insurance requirements, and other legal obligations in Morocco and internationally.
Information Sharing
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, insurance companies, and aviation authorities as required by law.
Safety Partners
For your safety, we may share relevant information with our pilots, ground crew, medical personnel, and emergency services as necessary for the safe conduct of your aerial experience.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Heli Sky, our customers, or others.
Data Security
Protection Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Payment Security
All payment transactions are processed through secure, encrypted connections using industry-standard SSL technology. We do not store complete credit card information on our servers.
Access Controls
Access to your personal information is restricted to authorized personnel who need the information to perform their job functions and are bound by confidentiality obligations.
Your Rights
Access and Correction
You have the right to access, update, or correct your personal information. You may also request a copy of the personal information we hold about you.
Data Portability
You have the right to request that we transfer your personal information to another service provider in a structured, commonly used format.
Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain information for safety, legal, and regulatory purposes.
Cookies and Tracking
Cookie Usage
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Analytics
We use web analytics services to understand how visitors interact with our website, helping us improve our services and user experience.
International Transfers
Cross-Border Processing
Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place to protect your information during such transfers.
Retention Period
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for legal and insurance purposes.
Privacy Questions?
If you have any questions about this Privacy Policy or our data practices, please contact us
Email Us
privacy@heliskymorocco.com
Call Us
+34 613 393 901
Visit Us
Menara Airport, Marrakech