Service Terms

By booking any of our helicopter or balloon flight services, accessing our website, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Aerial Experiences

Heli Sky Morocco provides luxury helicopter tours, hot air balloon flights, private transfers, and custom aerial experiences throughout Morocco. All flights are subject to weather conditions, aircraft availability, and regulatory approvals.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify you of any significant changes that may affect your booking.

Reservation Requirements

All bookings must be made by individuals 18 years or older. A valid credit card and government-issued identification are required for all reservations. Group bookings may require additional documentation.

Payment Terms

Full payment is required at the time of booking unless otherwise arranged. We accept major credit cards and bank transfers. All prices are quoted in Euros and are subject to change without notice.

Deposits and Final Payment

For multi-day experiences, a 50% deposit is required to secure your booking, with the balance due 48 hours before your scheduled departure. Failure to provide final payment may result in cancellation of your reservation.

Customer Cancellations

Full Refund Period: Guests can cancel and receive a full refund if they cancel 30 days before the trip start date..

Weather Cancellations

Flights cancelled due to weather conditions, mechanical issues, or safety concerns will receive a full refund or the option to reschedule at no additional cost. Weather decisions are made by our certified pilots and are final.

No-Show Policy

Failure to appear for your scheduled flight without prior notice will result in forfeiture of all payments. We recommend arriving at least 30 minutes before your scheduled departure time.

Health and Fitness

Passengers must be in reasonable physical condition to participate in aerial activities. Pregnant women, individuals with heart conditions, recent surgeries, or severe medical conditions may be restricted from flying. Medical clearance may be required.

Age Restrictions

Children under 6 years are not permitted on helicopter flights. Balloon flights accept children 8 years and older. All minors must be accompanied by a parent or legal guardian and may require special safety equipment.

Weight Limitations

Weight restrictions apply for safety and aircraft performance reasons. Maximum individual weight is 120kg (265 lbs). Total passenger weight may not exceed aircraft limitations. Accurate weight information is required at booking.

Prohibited Items

Loose items, large bags, selfie sticks, and drones are prohibited during flights. Professional cameras may be permitted with prior approval. We provide secure storage for personal belongings during your experience.

Limitation of Liability

Heli Sky Morocco liability is limited to the amount paid for your booking. We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, travel expenses, or emotional distress.

Insurance Coverage

All flights are covered by comprehensive aviation insurance as required by Moroccan and international aviation authorities. Passengers are encouraged to obtain travel insurance for additional protection.

Assumption of Risk

By participating in our aerial experiences, you acknowledge that aviation activities involve inherent risks. You voluntarily assume these risks and agree to hold Heli Sky Morocco harmless from any claims arising from your participation.

Behavioral Expectations

Passengers must follow all safety instructions from pilots and crew members. Disruptive, intoxicated, or unsafe behavior may result in immediate termination of services without refund and potential legal action.

Photography and Privacy

We may photograph or film your experience for promotional purposes. By booking our services, you consent to such use unless you specifically opt out in writing before your flight.

Trademarks and Content

All content on our website, including text, graphics, logos, and images, is the property of Heli Sky Morocco and protected by copyright and trademark laws. Unauthorized use is prohibited.

Heli Sky Morocco is not liable for delays, cancellations, or inability to perform services due to circumstances beyond our control, including but not limited to weather, natural disasters, government actions, strikes, or other force majeure events.

Applicable Law

These terms are governed by the laws of Morocco. Any disputes will be resolved through the courts of Marrakech, Morocco, or through binding arbitration as mutually agreed.

Dispute Resolution

We encourage resolution of any disputes through direct communication with our management team before pursuing legal action. Most concerns can be resolved quickly and amicably.

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and will take effect immediately. Continued use of our services after changes constitutes acceptance of the modified terms.